Security first for your customer servicing department

Protecting customer data shouldn’t be a choice but a mandate, SlashRTC believes in security first and respects the customers privacy. It’s each and every organization’s responsibility to protect the customer data and maintain their privacy.

But How? How can you protect their identity?

SlashRTC offers a call masking solution, where agents and customers can call each other without revealing their real numbers. Number masking can be used both ways for agents as well as customers.

You can simply integrate the IVR service with a number masking solution over the call center platform. Using number masking, the customer's personal phone number and personal information is hidden in order to safeguard customer information. This can be easily monitored and tracked.

Why Use SlashRTC’s Call Masking Solutions?

●     Safeguard customer and agent details

●     Tracking & Monitoring

●     Analytics & Reports

●     CRM integrations

●     Call Quality

Number masking solutions can be used by various businesses, especially in delivery and mobility service provider businesses. For example, in a food delivery business where the delivery guys can get the customers precise location to deliver the food. Also in the case of mobility as a service provider can call to know the exact location for pickups. In both cases creating customer interaction while maintaining privacy is very crucial and this is where SlashRTC can help you in being a security first business.

What are the possibilities with a number masking solution?

Mask your helpline number - Be available locally and use local virtual numbers to mask.

Secure call masking - Verify the phone numbers to avoid spamming with secure call masking solutions.

Route call to the right agent - Route the calls to the right agent without worrying about multiple virtual numbers.

Buy a number of your choice - Choose the number from the big pool of numbers available with us.

Reach customers easily -  Using local numbers you can easily connect with customers rather than using unfamiliar numbers.

For further details and information on establishing a secure call center solution, get in touch with us at info@slashrtc.com or log on to our website - www.slashrtc.com